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If you are receiving unsolicited marketing calls from a bank or NBFC despite being on the Do Not Disturb registry, this guide walks you through the exact process, from your first complaint to RBI Ombudsman, under the current Reserve Bank Integrated Ombudsman Scheme, 2026. No personal story here. Just the steps. Step 1: Register Your Number on the National DND Registry If you have not already, register your mobile number on TRAI’s National Customer Preference Read more

Part 2: How verifying telemarketing calls turns harassment into evidence — and evidence into compensation. In Part 1 of this series, I covered what to do when banks and NBFCs bombard a DND-registered number with unsolicited calls — the deny-deflect-bribe-ghost playbook, and how to escalate through RBI and TRAI. This time, I want to talk about what happened when I stopped just blocking these calls and started verifying them instead. The result: ₹15,000 in compensation Read more

A citizen’s guide to fighting back against illegal telemarketing — and why ₹500-₹1,000 is an insult you should refuse. In March 2026, I filed a formal complaint against Bajaj Finance Limited (BFL) for repeatedly calling my DND-registered mobile number to pitch overdraft facilities. I have never been their customer. I never gave them my number. Yet the calls kept coming — daily, from multiple agencies, using private mobile numbers specifically designed to bypass regulatory filters. Read more